AI Call Scoring
Automatically score interactions against your own quality, compliance and behavioural framework.
AI Contact Centre Analytics Platform
Analyse every customer conversation with AI.
Sense is the AI-powered contact/call centre analytics product from SystemsX. It analyses calls, emails and customer conversations automatically, turning customer interactions into measurable insight across quality, compliance, customer experience and agent performance.
WHAT SENSE CAN HELP YOU WITH
One AI product. Multiple areas of contact centre performance.
AI Compliance Monitoring
Analyse customer interactions for compliance risk and provide evidence against your requirements.
Explore ComplianceAI Call Monitoring
Analyse qualifying customer calls automatically rather than relying on manual sampling.
Explore AI Call MonitoringQuality Assurance
Apply consistent QA across customer interactions and identify where standards are being missed.
Agent Performance & Coaching
Identify recurring behaviours, coaching opportunities and performance trends across agents and teams.
Conversation Intelligence
Turn calls, emails and customer conversations into searchable, measurable business insight.
FROM INTERACTION TO INSIGHT
One connected view of your contact centre.
Analyse every interaction
Calls, emails and chats analysed consistently across your operation.
Measure what matters
Quality, compliance, customer experience and agent performance measured against your requirements.
Turn insight into action
Find recurring issues, coaching opportunities and customer trends without relying on manual sampling.
POWERED BY SENSE
Sense turns every customer conversation into measurable intelligence.
Sense is the SystemsX conversation intelligence platform behind Contact Centre Analytics. It analyses qualifying calls, emails and chats at scale, turning customer interactions into structured insight that teams can search, measure and act upon.
Rather than relying on small samples of manually reviewed interactions, Sense helps provide a consistent view across your operation.
Analyse at scale
Analyse 100% of qualifying customer interactions across calls, emails and chats.
Score against your framework
Measure quality, compliance, empathy and behaviours against the standards that matter to your organisation.
Understand every conversation
Use searchable transcripts, summaries, categorisation and interaction-level evidence to understand what happened and why.
Improve agent performance
Identify recurring behaviours, coaching opportunities and performance trends across individual agents and teams.